Refund & Cancellation Policy

At Progressive Canines, we strive to provide exceptional services for your furry friends. We understand that plans may change, and we aim to be as flexible as possible. Please read our Refund & Cancellation Policy below to ensure a clear understanding of our terms.

Cancellations:

  • Boarding & Grooming Services: Cancellations must be made at least 24 hours prior to your scheduled appointment. Cancellations made after this time will incur a charge of 50% of the total service cost.
  • Training Programs: Cancellations for training programs must be made at least 48 hours before the session. Late cancellations or no-shows will be charged 50% of the session fee.
  • Events & Special Activities: Cancellations must be made at least 7 days prior to the event. Cancellations within 7 days of the event will not be eligible for a refund.

Refunds:

  • Services Rendered: We do not offer refunds for services that have already been provided. If you are dissatisfied with any service, please contact us directly, and we will make every effort to resolve the issue to your satisfaction.
  • Prepaid Services: For prepaid services (such as boarding, grooming, or training packages), refunds will only be issued in the event of cancellation before the service begins, minus any applicable cancellation fees. Refunds will not be issued for partial or unused portions of a prepaid package.
  • Emergency Situations: In the case of an emergency (such as a medical situation with your dog), we will assess each case individually and determine whether a refund or rescheduling is appropriate.

How to Cancel or Request a Refund:

To cancel a service or request a refund, please contact us by email at connect@progressivecanines.com or call us at +91 90000 04099. Provide your booking details and the reason for cancellation or refund request.

Changes to the Policy:

Progressive Canines reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on our website, and your continued use of our services indicates your acceptance of the revised policy.

Thank you for choosing Progressive Canines! We are committed to providing the best care for your furry companions and appreciate your understanding of our policies.